1. Parties to the Agreement

The agreement on the exchange of title tokens is concluded between:

Service Provider - PureChange service

Customer - the user availing themselves of the service.

2. Terms and Definitions

2.1 Exchange of title tokens - a service provided by the Service Provider under the terms of this agreement.

2.2 Customer - an individual accepting the Service Provider’s terms.

2.3 Title token - a conditional unit of a payment system reflecting the scope of rights under an electronic settlement agreement.

2.4 Order - the Customer’s exchange request confirming acceptance of the Service Provider’s terms.

2.5 KYC & AML - “Know Your Customer” and anti-money laundering procedures.

2.6 Exchange rate - the ratio of the value of cryptocurrencies, electronic, and fiat funds during exchange.

2.7 Commission fee - a fee to prevent fraud. Refunds under this fee are subject to an additional 2-10% charge.

3. Agreement Terms

3.1 These rules constitute a public offer from the moment an order is submitted.

3.2 The agreement takes effect after the Customer’s funds are fully credited to the Service Provider’s account.

3.3 The term of validity - from the moment an order is created until its completion or termination.

3.4 The Customer must accept the offer terms within 24 hours of order creation.

3.5 The Service Provider shall be guided by AML/KYC (anti-money laundering and customer due diligence) principles. Full terms and conditions of the verification and asset blocking procedure are set out in the AML/KYC policy.

3.6 The Customer accepts the terms of AML/KYC policy and fully agrees with it.

3.7 The Customer agrees that the Service Provider has the right to require KYC verification in accordance with AML/KYC policy. Refusal of verification may result in blocking of transactions.

4. Subject of the Agreement

4.1 The Contractor undertakes: to carry out the exchange of title units for a commission fee, to transfer funds exclusively to the accounts specified by the Client in the application, to keep the profit from the exchange as remuneration for services.

4.2 Payments to third-party details are strictly prohibited. If details not belonging to the Customer are provided, the Customer bears full responsibility for the consequences (including irreversible loss of funds).

4.3 The Customer guarantees that the provided details belong to them and that they have access to them.

5. Force Majeure and Liability

5.1 The Service Provider is not responsible for delays caused by circumstances beyond the control of the Contractor.

5.2 The Service Provider is not responsible for technical failures in the operation of the software/hardware beyond the Contractor's control.

5.3 The Service Provider is not responsible for illegal actions of third parties.

5.4 The Service Provider is not responsible for errors in the details specified by the Client.

5.5 The Customer is fully responsible for the accuracy of the provided data.

6. Order Processing

6.1 The exchange is considered complete once the Service Provider transfers funds to the Customer’s specified details.

6.2 In case of discrepancy of the amount of receipt to the Service Provider details: if the difference is not more than 10% - recalculation is made according to the actual amount, if the difference is more than 10%, the Service Provider has the right to terminate the contract unilaterally and return all the funds to the Customer's details at the commission rate.

6.3 If payment is delayed for more than 72 hours from the moment of crediting funds to the Service Provider’s details, except for force majeure circumstances or cases where delays occurred not through the fault of the Service Provider, the Customer has the right to demand cancellation of the order and refund of funds (if the transfer has not yet been executed).

6.4 The Service Provider’s details provided to the Customer in the order are valid during the time allocated for payment of the order, after which they become invalid.

6.5 Within the time allotted for payment of the application, the Client is obliged to: transfer title units strictly to the Service Provider details specified in the application; notify the Service Provider about payment of the application by means of user interfaces on the website, in case of payment of fiat title units provide a receipt of transfer in PDF format;

6.6 The Service Provider is not responsible for the funds to the Customer if the Customer within the time allotted for the payment of the application: did not transfer the title units or transferred them after the time for payment had expired; transferred the title units to the details different from the Service Provider details specified in the application; did not notify the Service Provider about the successful payment of the application; did not provide the transfer receipt in PDF format.

6.7 The Service Provider is not responsible for damage and consequences in case of erroneous transfer of electronic currency if the Customer specified incorrect details when submitting the order.

6.8 The Service Provider is not responsible for delays caused by payment systems.

6.9 In case of attempted interference with the Service Provider’s work, the order may be blocked, with possible recalculation or cancellation.

6.10 The Contractor reserves the right to: verify the origin of funds (AML/KYC) and require additional documents to confirm transactions in accordance with AML/KYC policy and clause 8.1.

6.11 By using the Service Provider’s services, the Customer confirms that they legally own and dispose of the funds and electronic currency involved in the relevant exchange.

7. Exchange Timelines and Features

7.1 The Service Provider has the right to refuse an exchange without explanation.

7.2 The Service Provider has the right to refuse to perform an exchange if the transfer of title tokens to the Service Provider’s account was made without placing an order using the user interfaces on the website.

7.3 Title tokens transferred to the Service Provider’s details without placing an order, as well as transferred to inactive, blocked accounts and wallets of the Service Provider, are non-refundable and the Service Provider is not responsible for them.

7.4 Title tokens received to the Service Provider’s details and frozen as a result of identifying a high AML risk are subject to return after successful completion of KYC within 14 calendar days, after which they become the full property of the Service Provider.

7.5 Order processing time: up to 3 hours from the moment of crediting funds to the Service Provider’s details, in some cases - up to 3 business days when transferring to bank details.

7.6 Required network confirmations for crediting funds to the Service Provider’s details: Bitcoin - 2, Bitcoin Cash - 2, Ethereum - 6, Ethereum Classic - 6, Monero - 12, Litecoin - 4, Tether USDT (TRC20, ERC20, BEP20) - 6, Tether USDT (Ton, Polygon, Avalanche, Arbitrum One) - 1, USD Coin - 6, Tron - 6, Toncoin - 4, Solana - 30, BNB - 6, Dogecoin - 4, Dash - 2, Dai - 6, Optimism - 6.

7.7 The Service Provider does not accept funds sent by smart contract and is not responsible for them.

7.8 The Service Provider has the right to make payments in several transactions from different wallets to avoid blocking.

7.9 If the exchange rate changes by 0.1%, the Service Provider has the right to recalculate at the current rate.

8. Additional Terms

8.1 The Service Provider has the right to conduct additional checks and request any necessary documentation for any reason related to the Customer’s use of services, as supporting evidence.

8.2 The exchange service has the right to require the Customer to provide a video in the following format with all the following conditions met:

8.2.1 The Customer in the video is required to perform the following actions:

Open Google Play/AppStore, find the banking app or other payment app, go to it. In case the Customer logs into his payment account via a website, the link to the website should be displayed throughout the video. Show the entire process of logging into the bank account (password can be hidden if desired), details and transactions on the account from the date of transfer to the current day. The video should show the account whose details are directly specified in the application by the Customer.

8.2.2 Video Requirements

The video must be recorded on another phone/device.
It is prohibited to edit the video.
Screen recordings will not be accepted.
Video must have a bright moving background, videos with dark or static backgrounds will not be accepted.

8.3 The Service Provider provides customer support through online chat on the website, via email and Telegram.

9. Policy of personal data storage and processing

9.1 Basic provisions

9.1.1 The Service Provider collects, stores and processes personal data of the Customers solely for the purpose of fulfillment of the Exchange Agreement terms and conditions, compliance with AML/KYC and anti-fraud requirements, ensuring security of operations and fulfillment of obligations to state authorities.

9.1.2 Processing of personal data shall be carried out in accordance with applicable laws, including laws on personal data protection and anti-money laundering.

9.2 Data to be stored and processed

9.2.1 The Service Provider may request and store

Identification data (full name, date of birth, passport data, selfies with document)
Contact data (e-mail, phone number, messenger accounts)
Financial data (wallet details, bank card details, transactions)
Technical data (IP address, device data, transaction history)

9.3 The Service Provider applies technical and organizational protection measures: encryption of data during transmission and storage, limited access to personal data and regular security checks.

9.4 Personal data is used for user identification and fraud prevention, execution of exchange transactions, compliance with regulatory requirements (tax, financial, law enforcement authorities) and investigation of suspicious transactions.

9.5 The Service Provider does not transfer personal data to third parties, except for cases of data request from law enforcement authorities (within the framework of the current legislation), requirements of payment systems or banks (for investigation of transactions), court decision or official request of state authorities.

9.6 Personal data is stored: minimum 5 years - in accordance with AML requirements or indefinitely - if the data is required for investigation or legal proceedings.

9.7 The Customer has the right to request access to his/her personal data, request correction of inaccurate data, withdraw consent to processing, however, this may result in refusal to provide services if the data is necessary for AML/KYC. Requests will be dealt with within 10 working days.

9.8 The Service Provider reserves the right to make changes to the policy with notification to users via the official website.

10. Final Provisions

10.1 All disputes are resolved through the official support of the service: via email or other contact details specified on the website.

10.2 Copying information presented on the website is prosecuted under copyright law.

10.3 The Service Provider reserves the right to make changes to the rules with prior notice to users.

Rules