1. General Provisions

1.1 Service Provider – PureChange exchange service.

1.2 Customer – user who has used the service.

1.3 High-risk criteria that may be detected during AML verification: Mixer, Sanctions, Ransom, Gambling, Scam, Malware, Dark Market, Dark Service, Stolen Coins, Terrorism Financing, Fraudulent Exchange, Illegal Service, Child Exploitation, Fraud Shop, Enforcement Action, High-Risk Jurisdiction, Special Measures, Online Pharmacy.

1.4 The Service Provider following to the principles of anti-money laundering (AML) and customer due diligence (KYC) in order to minimize the risks of fraud and illegal transactions.

1.5 The Service Provider will never enter into any agreement with a natural or legal person suspected or directly involved in money laundering or in case it is known that the funds were obtained as a result of illegal activities.

1.6 The Service Provider does not provide additional services to analyze the future transaction and does not answer the Customer's questions related to the possible risk of the exchange transaction or conversion of funds.

1.6.1 Customer is responsible for the purity of his funds

1.6.2 In case of doubts about the purity of funds, the Customer should independently check the degree of risk on open specialized sites or on the sites provided by the Service Provider upon request.

2. AML/KYC Procedures

2.1 The Service Provider uses an automated risk assessment system to identify suspicious transactions. If a link to high-risk assets is detected, the transaction is suspended and the Customer is asked to undergo a KYC-checking (clause 2.2).

2.2 KYC verification is performed automatically by the Service Provider using a specialized third-party service. The processing of the Customer's personal data for KYC purposes is carried out under the terms and conditions of the Verification Service Provider's privacy policy.

2.2.1 To complete KYC, the Customer must provide current and accurate identification documents (usually a passport or driver's license) and, upon request, provide a selfie (selfie video) to confirm their presence and compliance with the provided document.

2.3 The Service Provider reserves the right, based on the verification results received from the Verification Service Provider, to: refund the user's funds; or request additional documents or information.

3. Refund of Assets That Failed AML Verification

3.1 Refund is possible only after successful KYC verification (clause 2.2).

3.2 If the Customer fails to pass the KYC verification within 14 calendar days after the blocking, the funds are transferred to the full possession of the Service Provider without the possibility of return.

3.3 In case of successful KYC verification, the Service Provider is obliged to return the funds to the Customer to the sender's address (executed within 24 hours) or to any other address (executed within 10 days) at the Customer's request.

3.4 Refund is impossible if the assets have been requested by competent authorities and other agencies of any jurisdiction, as the blocked asset can be used as material evidence in a case.

4. Force Majeure

4.1. The Service Provider is not responsible for the use of the service for illegal purposes (legalization of criminal proceeds, terrorism financing, etc.).

4.2. The service provider is not responsible for any damage caused by the actions of third parties using the service

5. Relation to Main Rules

This policy is an addition to PureChange Rules and operates within their framework. In case of contradictions, provisions of the main document prevail.

AML/KYC policy