General questions How do I create an exchange request? What payment methods are supported? What are the minimum and maximum exchange amounts? Why do I need identity verification and how to pass it? See all
Rates and fees What fees are charged for the exchange? How is the exchange rate formed? What are network confirmations and why can they affect the course? See all
Process of exchange How long does the exchange take? Where can I check the status of order? What should I do if I made a mistake in the order details? See all
Potential problems The application has been frozen due to the results of AML check. What does that mean? The application was rejected, although the transfer was made according to the specified details. The application has been completed, however I have not received the funds. What happens if I have transferred more/fewer funds than the application? Chat on the site isn't working. How can I contact support? See all
Other questions Do you have an affiliate program? What is AML and why do you abide by the AML policy? See all
